Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***y –
Not sent from Russia. ordered again from China
D***v –
The order came quickly. In a tube. Very satisfied, thank you 5 +
P***y –
Perfect packaging, very beautiful cane not tried yet But beautiful material and finish
O***i –
Looks very good but need to try
C***p –
Just like in the description, perfect but it didn’t come with a gift, but I love the cane. Thank you
Customer –
good
I***a –
Everything is super, in the package, the goods are not damaged
A***k –
Very nice cane. It just needs to be tested on the coast so how much you hold it.
O***n –
No trial opportunity but the product is nice quality good pleasant kind
T***n –
Good product, Good quality. Recomend! +++++
L***a –
I charm the cane, fast and well-packed shipping, all fuji rings. Totally recommended these reeds, rightly so popular.
R***r –
Fishing rod came normal
A***k –
I arrived by courier in 4 days. In appearance. Everything is neat without chips, drops of glue and so on. We’ll see in the summer. Includes a rag cover and a thick tube.
G***i –
Still could not use the stick to test, but looks well made. Recommend!
Customer –
The product took a while to arrive but looks quality and is accurate
M***t –
super
E***s –
Perfect, well packed 10/10 we recommend 100%
U***u –
Mega-fast delivery, help sdek, brought the courier, the store put a shine in the kit, everything is super, the first impressions are excellent!!
D***d –
Delivery from a warehouse two weeks. Packed in a plastic tube. The quality is excellent, happy as an elephant for a gift special thanks
A***s –
Everything is fine, special thanks to the store for the serious packaging! But the post even managed to carry it into the chips! Spinig was surprisingly whole and unharmed!
E***v –
The stick went for almost two months, came in a tube, whole, in the case still did not check
C***a –
Exelent arrived much earlier as requested and in good condition excellent serve time touch take out that fish
S***o –
I arrive in good condition very good quality about the store always responded with shipping is delayed 43 days in arrive why I buy it with another shipment if it would not arrive in 20 or 30 days
S***e –
Parcel complies with the order store recommended fast delivery more than to try now
D***a –
I want to start with the packaging first is excellent to protect the product for your long journey to Chilean Patagonia, the cane is excellent already and bought several, the rings good to quality, A light cane that gives you a very good cassteo its endings of excellent quality.
C***d –
Exellent product that wonder of cane very happy with purchase now wait to prove it
F***a –
It’s all right, very well-packed. It’s identical to the publication and I get there very quickly. What I like most is that it’s very but very light. I’m happy.
K***v –
good
M***y –
Пришел очень быстро. Визуально все целое. Но не испытано на прочность.
L***a –
отлично
V***h –
своих денег стоит, чудо не ждите. хотите достойный держак, идите в магазин и подбирайте под себя в живую, но будьте готовы отдать в 2-3 раза больше денег.
N***r –
Good packing. Fast shipping. You see good material cane value for money. It came with damaged lid. Maybe by custom handling. But the cane without any damage I need to try and comment Thank you store For their follow-up and concern
A***v –
Товар на 5+, доставка М.О. 3 дня. Продавца РЕКОМЕДУЮ. 4 за то что не положил никаких бонусов, конкуренты блесну в подарок дают;)
R***r –
упакован отлично качество спиннинга изумительная рекомендую всем в магазине такой 10.000 стоит продавцу и товару Respect
A***v –
OK
R***n –
Commande arrivé avec du retard mais conforme, je remercie le vendeur pour son professionnalisme. Reste plus qu’a tester.
A***v –
отличный спиннинг. жёсткий как и хотел
Customer –
parfait, très bonne qualité
B***b –
спиннинг понравился визуально, лёгкий, жёсткий как мне нравится работает весь, много колец ,думаю пойдет и на кидуху и на троллинг. Попробую отпишусь.
R***z –
товар хороший
Customer –
Товар почему то вернулся обратно. Продавец сразу отреагировал, и предложил открыть мне спор, что бы вернуть деньги. Вина не продавца. Притензий не имею. Сегодня вернулись деньги.
Customer –
La caña de pescar “OBEI” HURRICANE, llego en perfectas condiciones, muy buen producto, felicito a la tienda y en especial al vendedor por su dedicación y responsabilidad en que el producto llegase a mis manos en un tiempo bastante rápido, buen producto, excelente atención por parte del vendedor, lo recomiendo 100%, como también a la tienda, saludos desde Chile.
A***Z –
Much more than expected! Excellent.
A***v –
Качество отличное. Хотелось бы более быстрой доставки, хотя пришли спининги относительно быстро. Продавца и товар однозначно рекомендую.
P***r –
haven’t tried it yet but the rod looks very good. I hope it will last for a while. maybe I order more.
Y***o –
There was a problem between deliveries, but it was solved well after consulting with the store. It is a reliable company and the delivery is fast.
A***i –
グリップにきずがあった
K***r –
Recommend you want stuff