Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v –
I came to St. Petersburg in 3 days.
R***r –
Arrived very fast for 10 days. The reel is worth its money. Packed neatly.
S***v –
Normal reel
P***r –
Goods consistent with the description fast delivery 14 days recommend this sprzedawce
V***v –
Go .. nothing supernatural, the only difference from those on the bazaar sell, the body is metal
V***v –
Thank you, very quickly! Sorry spare bobbin No.
I***v –
Delivery to home
C***M –
very good fishing reel! thank you! *****
A***v –
In work did not check looks good
R***r –
Dospavka fast, packed well. The stroke at the reel is smooth, does not beat. Lufts are in the handle (large) spool and stacker like norms. I’ll check on the water.
R***r –
The store Many thanks, the reel is good, the description is accurate, I advise everyone.
A***v –
In work did not check, looks very good
G***l –
In Rostov on Don came quickly, with the appearance of a reel class as in the case we will see.
O***d –
Quite the same is not a bad reel for its price.
D***v –
Good reel, box came crumpled, But reel whole, store put silicone gifts
V***v –
Not bad. Recommend
R***r –
Everything is normal, I came quickly, my money is worth it.
M***v –
Feels made soundly, not as easy as expected
V***o –
Coils bought 4000 came whole. On fishing we will see as a whole the quality is satisfied
E***N –
5 +… and as a gift a couple of silicones put.! Nice!!!
C***k –
Nice reel for $21.00 nz. Thick strong bail arm, solid body, nice and smooth.
S***g –
Lightweight, small, soft. Good product
V***a –
Reel fire. everything works.
Customer –
Everything came quickly, the supplier put small gifts
A***a –
Goods consistent with the description. Shipping to Poland 46 days in not naruszonym condition. Contact was not Konieczny. Nicely the presents, quiet about. Recommend!!
G***j –
For this checkout pretty good Oh and very aesthetic. Thank you for gratisa
E***a –
Everything is very high quality, the store put another gift.
P***m –
Very cool reel, fast shipment arrived to me in 2 wks. Recommend
M***y –
Price-quality
R***p –
Reel received with Courier
S***s –
Will go
A***i –
For testing but it looks good
I***i –
Yes, everything came workable. packing in trash. for a gift it is necessary to look for another store.
O***a –
Super! Fastest order! Came in a week. The product corresponds to all the specified parameters. the store answered all questions. Definitely recommend!!! 5 +
A***c –
Very fast delivery – to Poland in 9 days. The product is ok, quiet, fast, solidly made reel. The brake works flawlessly.