Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Carabiners are very small on the float tackle will go
V***v –
Ordered a second time, the first time did not come, somewhere, in some post office settled. The Group of the company of the trading platform Joom without problems returned the whole amount and I on joys ordered again but on AliExpress. And finally received the goods, the goods of good quality, the price is true funny and it is sooo nice. In our stores this good is also enough, but the price, it’s a pipette, for 10 PCs. From 50 to 100 rubles. For a pack. Someone in the comments wrote to me on my review, and I received from the store a piece of sticky tape that we have on TV advertised, for 1.5. Bigger size. So, I write that these sellers from the celestial do not want us to weigh, measure, weigh, and on the contrary, also a prizenttik some put, we are pleased with it all. And this plausible writes that they do so in China. But my God, how many parcels have come and how much more goes and never round, do not communicate, thank them for their honesty. In the summer on the news on the first channel showed a bunch of empty parcels in reeds, including from celestial,
M***L –
Zboží dorazilo v pořádku. VŠE OK. Děkuji. mc
Y***v –
A month was a parcel to Rostov-on-Don. Looks like everything seems fine with carabiners. I’ll check in later. The number of carbines came even slightly more! Seller good luck in business and 5 points!!!
D***r –
all ok
G***r –
As in the picture .. Good product ..
S***h –
It’s okay.
D***v –
Excellent quality
Z***a –
Good quality! I recommend
R***r –
Small
V*** –
Norms
Customer –
I didn’t. Good…
V***v –
Supperrrr
E***A –
Good swivels.
E***a –
Excellent goods, the description is accurate, everything arrived intact, and on time. Quality goods. My husband is very pleased. Thanks to the store.
R***n –
The goods did not come
G***k –
The goods received the buckle quite good check I will add the order went to Tambov 45 days
M***r –
Good, quality. The quantity is the same, the purchase is satisfied)
L***c –
Perfect, thank you to store, serious tr_s and fast delivery.
G***r –
Shipping fast, safety pins look on solid.
Y***n –
Item received thanks
S***o –
very good
A***a –
Good carabiners!
M***c –
hvala ya poslovnost
O***v –
Everyone, advise the store and the goods, the quality is super, the delivery is three weeks.
E***m –
it’s a good
Customer –
All Super
V***B –
The swivels are good, I think the Pike is the most, I counted exactly 50 pcs., the order came in a month in Krasnodar KR.
M***n –
gut