Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***n –
Excellent soft lures I recommend, fast shipping.
A***a –
Quality fish, arrived fast, in 3 weeks. Tracked. Recommend
E***v –
Fire bait, soft, silicone quality higher
F***k –
Good product
K***l –
Colour is not so bright like on the foto
O***t –
Ditto a little longer to receive but nothing redirt at the top
P***a –
Color approval of 100 description! Unfortunately no atraktora But you can always use your 🙂 workmanship also very cool image, see how to checks over water
S***A –
Looks great. It should work. I’ll order another one.
E***c –
Towad good jakoaci, elastic
P***r –
Good soft rubber, comparable with keitech, even more flexible. Strongly recommended☺
O***l –
Great, and very good, I had bought others are tough and move very well, I recommend
T***n –
It took almost three months before Moscow, I had to open a dispute, when on my own, without my participation three days before receipt of the parcel, changed the status of the order to received, but after three days still came, if you want to play a roulette, you can order from this store, so by itself rubber norms!)
B***L –
everything fine
R***T –
Very long delivery time compared to others. But perfect product. Thank you
B***u –
Nice colour, soft silicone. Thanks!
A***v –
Took 10 cm, in size as origh avaruna 3,5. Well, in real 9 cm if the heel of the tail did not take into account. In general, it is necessary to take 10 cm, if the small size will take it into account for the weight of GR3/7
C***c –
The item corresponds to opium order shipped quickly to pradovsk thank you
B***v –
Best store! Super silicate!!! I order not the first time! They smell great!!! In lubricant!!! I recommend all the goods!!! Thank you very much Chinese friend!!! I will still order, 5 stars definitely!
O***l –
All right, I have other colors go perfect and fish and hold the punches well
P***r –
Rubber as always super made and mięciutkie. Recommend goods and store. Shipping very fast.