Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***u –
ok
R***r –
It looks good-without marriage. The packaging is reliable-in the air mattress. Delivery about a month. Light, thought it would be more powerful. We’ll check in the summer. In any case, it will be useful.
O***h –
Normal stick. Harsh for spinning. Rostovka 240 by fact 230
N***a –
Fishing rod cool, delivery to St. Petersburg 16 days
G***v –
Good fishing rod, all as in the description
H*** –
I’m happy with the goods! I recommend taking 2.1 meters T. To convenient. Came in a red case.
F***r –
Received, quickly, high-quality packaging, I recommend the store!!!
G***g –
The Watchman is not bad but in fact I will check soon
E***a –
Norm stick
V***k –
On the ground, Nibi looked incongruous. Delivered for 3 times. All the price, packed well
Customer –
As described. Good quality.
B***o –
Like very beautiful super comfortable visual arrived within the expected like indicate all
T***a –
All OK. Seller reuomenduyu
R***k –
Vodochki just super Brav DVI for 3.6 m Well, for the sake of my uncle, Come here Can buy))))
K***a –
The fishing rods were very well packed.
Y***r –
Delivery on time. Good quality. Everything is in accordance with the description. I will order again
P***n –
Corresponds to the description, in the spring we will check, delivery to Sterlitamak 1 month
O***o –
Удочка отличная но большую рыбу не потянет. До 1 кг думаю будет норм.
Customer –
Top!
Y***K –
Приличная удочка, 3 недели до Минска. Компактная.
V***y –
I’m very satisfied
D***d –
не уверен, что качество хорошее. есть подозрение, то при первом забросе удочка сломается пополам но за такие деньги не жалко. если получится выбраться на рыбалку – дополню отзыв
C***c –
perfecto
A***v –
not bad
Customer –
I had to glue the top ring on the rod
S***a –
The rod has arrived. Haven’t used yet.
N***a –
Super fast delivery. The rod was packed very carefully. There is a fishing rod case! Thanks seller! Recommend to everyone!
O***n –
The goods received. I’ll check at work soon. Seemingly whole
I***h –
perfect 🙂
Y***v –
In principle, the fishing rod is not bad, if we consider that it costs 500 rubles. I bought 2.1 m. It was packed well in an airtight bag. Upon examination, the smallest tip fell off from above. I had to glue it on with superglue. The nut for fixing the coil is spinning with jamming (bites). But in general, the goods are normal, their money is worth it. Arrived very quickly, 30 days after ordering.
E***t –
great for a small feeder
O***o –
Everything is as in the description, it looks strong, I haven’t tried it yet, I recommend an excellent fishing rod for my money