Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Everything corresponds to the weight, color. There are scratches from tees.
T***V –
I take not the first time the goods are very high quality you can hooks for replacement to the most powerful .. Painting an excellent loop does not need to be glued on a 25 – 30 m roll. On the trolling deserves up to 3 meters. Ratlin sinking 19gr quickly tonite catches perfectly .. Recommend ..
A***v –
Quality is super! Noisy, on the water until I tried. If you can catch, I’ll add a tip. Delivery to Vitebsk about three weeks
R***r –
Excellent Rattlin, quality at altitude!!! On delivery also there were no problems. Noisy. I will catch .. i will add a Commandant
V***K –
Fire.
V***v –
Доставка в Киев 33 дня. Товар соответствует описанию. Продавца рекомендую.
A***v –
Rattlin’s great. I take a lot at once, because. I catch in koryazhniki. Worth it, because. Despite the breakaway, he does catch. Game and noise is OK
M***v –
I order not the first time. Quality at a very high level. Shipping fast. Seller recommend.
M***v –
Excellent quality. The pike is caught. I order new colors.
A***a –
Quality! I did not have time to catch, winter. Loops on some can be glued, and that’s super!
A***a –
40 дней в Киев сборной посылкой, вид, вес, покраска на отлично, тройники разочаровали, буду менять. Погремушка внутри норм, в общем до весны отправлю в ящик, а там посмотрим.
K***r –
The order was received in 31 days. On quality and painting all super I will not change anything. The game should be checked on big water, I’m happy as a child. Everything suits, everything, you are super, thank you so much.
Y***i –
Просто красавчик ,качество на высоте.
A***a –
Very nicely made
M***o –
I have a great view of the sea and the Gras at the top of the water.
Customer –
Delivery to Ukraine 27 days. Quality at the level. Seller thanks.
A***v –
Cool.
W***s –
Ordered 8 of this lure well packaged and work extremely well ..very loud rattles and pull straight threw water ..great design ….work for Bass, Pike & Walleye . This is my second purchase of this lure.
N***z –
Quickly reliable without problems! The quality is excellent! Seller recommend!
D***v –
Everything is very decent, fast shipment, quality at the level, very noisy. Mail as always surprised, the country arrived 01.12. And up to 20.12. The parcel rolled around Moscow from airport to other airport